At SAINT Jewelry, we are committed to providing a seamless, secure, and elevated shopping experience. We take great care in ensuring that your jewelry is beautifully packaged and safely delivered to you. Below, you will find comprehensive details regarding our shipping and delivery processes.
Complimentary Shipping
We are pleased to offer complimentary standard shipping on all orders. This benefit is automatically applied at checkout.
Order Processing and Dispatch
Once your order is successfully placed, you will receive an order confirmation email. Please review your order details carefully, including your shipping address and selected items. If you notice any discrepancies, please contact our concierge team immediately at support@saintjewelry.co.
Orders are typically processed, meticulously packed, and dispatched within 1 to 3 business days.
Please note that once an order has been fulfilled and dispatched, we are unable to modify the shipping address, change product selections, or cancel the order. It is the customer's responsibility to ensure that all information provided at checkout is accurate. SAINT OW LLC is not liable for parcels delayed or lost due to incorrect or incomplete shipping addresses provided by the customer.
Delivery Restrictions
Currently, we do not ship to military bases or APO/FPO addresses. If an APO/FPO address is entered during checkout, we will reach out to request an alternative standard street address. If a valid address is not provided within a reasonable timeframe, your order will be canceled and fully refunded.
Shipping Timeframes and Tracking
Once your parcel leaves our fulfillment facilities, standard delivery typically takes 8 to 15 business days, depending on your location.
You will receive an email containing tracking information as soon as your order is dispatched. Please note that tracking updates are managed by third-party couriers and postal services. Scans may occasionally experience delays or bulk updates, and SAINT Jewelry does not have control over the exact timing or real-time accuracy of these third-party systems.
While we strive for timely deliveries, SAINT Jewelry is not liable for shipping delays caused by circumstances beyond our control, including but not limited to severe weather conditions, customs processing delays, or postal network disruptions.
Pre-Order Items
If your order includes a pre-order piece, please refer to the estimated dispatch timeframe noted on the specific product page. If your order contains both in-stock and pre-order items, your order may be shipped together once the pre-order item becomes available.
Customs, Duties, and Import Taxes
For international orders, parcels may be subject to customs duties, import taxes, and tariffs assessed by the destination country's government. These charges are applied independently of SAINT Jewelry and are strictly the responsibility of the recipient. SAINT OW LLC does not collect, determine, or receive any portion of these fees.
For U.S. Shipments: Please be aware of current U.S. Customs and Border Protection regulations regarding international shipments and applicable duties. Failure to pay required duties or taxes may result in your parcel being held, returned, or abandoned by customs.
Safe Delivery & Liability
We strongly recommend shipping to a secure location. If your property does not have a safe drop-off point, please consider using an alternative address. We are unable to guarantee specific delivery instructions or mandate signature requirements through local couriers.
SAINT Jewelry is not liable for lost or stolen parcels once the tracking status indicates a successful delivery to the address provided at checkout.
If you are unable to locate a parcel marked as delivered, please contact our support team promptly. As a one-time courtesy, we may, at our sole discretion, offer a replacement shipment or store credit. This resolution is final, and no further replacements or refunds will be issued for the same order. Reports of missing parcels made significantly after the stated delivery date may not be eligible for review or courtesy resolutions. Replacement shipments are processed under our standard shipping terms.
Returned Parcels
If a parcel is returned to our facilities due to failed delivery attempts, an incorrect address, or failure to collect the package from a local post office, our team will notify you upon its return. We will gladly arrange to reship your order or issue a store credit. Please be advised that parcels marked as "return to sender" can take several weeks to process.
Contact Us
If you have any questions regarding your shipment, our team is always here to assist you.
Brand: SAINT Jewelry
Entity: SAINT OW LLC
Email: support@saintjewelry.co
Phone: +1 (954) 597-5845
Address: 911 E ATLANTIC BLVD STE 101, POMPANO BEACH, FL 33060, United States