We hope you love your SAINT Jewelry pieces. If something is not quite right, we have outlined our return and refund process below to keep everything clear and straightforward.
Return Eligibility
You may request a return within 30 days of delivery, provided that:
- The jewelry is unused, unworn, and in its original condition
- All original tags and packaging are included
Returns that do not meet these requirements may not be approved.
Non-Returnable Items
We are unable to accept returns or exchanges for the following:
- Earrings — Due to hygiene and safety reasons, earrings cannot be returned or exchanged, even if unworn
- Items marked as Final Sale or noted as non-returnable on the product page
- Gift cards
Delivered Orders & Refund Eligibility
Refunds are not available for orders marked as delivered by the courier.
If tracking confirms successful delivery to the address provided at checkout, the order is considered fulfilled. SAINT OW LLC is not responsible for parcels that are lost, stolen, or misdelivered after delivery.
If you are unable to locate a parcel marked as delivered, please contact our support team. In accordance with our Shipping Policy, we may offer a one-time courtesy resolution, such as a replacement shipment or store credit, at our discretion.
Please note:
- Courtesy resolutions are not guaranteed
- Courtesy resolutions are final
- No refunds, replacements, or credits will be provided beyond the one-time courtesy resolution
For more details, please refer to our Shipping Policy.
How to Start a Return
To request a return, email us at:
support@saintjewelry.co
Please include:
- Your order number
- The item(s) you would like to return
- An optional brief explanation for the return request
Once approved, we will provide the return address and instructions. Please wait for confirmation before sending any items back.
Return Shipping
- Return shipping costs are the responsibility of the customer unless the item received is damaged or incorrect
- We do not provide prepaid return labels or reimburse return shipping costs
- All returns must be sent using a tracked shipping service
Once your return has been shipped, please reply to your approval email with the tracking number.
Important: If return tracking is not provided, we may only be able to issue store credit instead of a refund.
Refunds & Store Credit
After your return is received and inspected, we will issue either:
- A refund to your original payment method, or
- Store credit in the form of a SAINT Jewelry gift card
The resolution offered depends on the condition of the returned item, tracking confirmation, and eligibility under this policy.
Refund Processing Time
Once your return has been approved and inspected, please allow up to 14 business days for your refund to be processed and reflected in your account. Processing times may vary depending on your payment provider or bank.
Exchanges
Exchanges are available within 30 days of delivery, provided the item meets all return eligibility requirements.
Please note:
- Earrings cannot be exchanged due to hygiene reasons
- All items must be unused, unworn, and returned with original packaging and tags intact
To arrange an exchange, contact us at:
support@saintjewelry.co
Once the return is approved and tracking is provided, your replacement item will be shipped.
Damaged or Incorrect Items
If your order arrives damaged or incorrect:
- Contact us within 48 hours of delivery
- All issues must be reported within 30 days of delivery
- Include clear photos of the item, packaging, and your order number
We will resolve the issue with a replacement item, corrected shipment, or store credit depending on the situation.
Need Help?
We are always happy to help.
Email: support@saintjewelry.co
SAINT OW LLC
911 E ATLANTIC BLVD STE 101
POMPANO BEACH, FL 33060
United States
Phone Number: +1 (954) 597-5845